Meet The Founder
M.Psychol (CLIN) B.Sc(Psych)Hons. MAPS FCCLP
Nicole is passionate about delivering and promoting mental health services to Australians using Telehealth. Nicole currently provides clinical advice and support to Emerge Psychology’s™ Telehealth Psychologists. In addition, Nicole is continuing to bulk-bill rural and remote Australians, and support her Melbourne patients during the pandemic, through privately-billed Telehealth ($210 for 50+ mins CBT session during weekdays or $260 weekend rates). As Snr Clinical Advisor at the Australian Psychological Society, Nicole supported psychologists and General Practitioners in the delivery of the Australian Government’s Pilot Telephone-CBT program.
• Medicare Provider
• Endorsed area of practice – Clinical
• Fellow of the Australian Psychologist Society’s Clinical College
• Approved Supervisor for Clinical College Membership
• Member of the Australian College of Rural and Remote Medicine
• Provider of CPD and peer review to support clinical psychologists in their delivery of Telehealth – Psychology to rural Australians
Nicole Hayes – Track Record
Current Private Practice
In 2009 Nicole created a Melbourne-based private practice. This became Emerge Psychology™, and its expansion into Australia-wide service provision through telehealth commenced in 2018 as Australia’s first Medicare-billed provider of psychological treatment through telehealth.
Clinical Masters Supervisor and Clinic Director
APS Clinical Advisor for Remote Delivery of Services
Remote-delivery of Cognitive-behavioural Therapy (CBT) – as Snr Clinical Advisor of the Australian Psychological Society (APS), Nicole provided training, peer networking and clinical advice to clinicians delivering CBT by phone across rural Australia.
APS Bushfire Recovery – Training and support for clinicians
Bushfire Recovery – as Snr Clinical Advisor of the Australian Psychological Society (APS), Nicole provided training, clinical advice and support to Bushfire-affected clinicians and Red Cross volunteers following Black Saturday, in 2009.
APS Training Delivery Suicide Prevention for remote clinicians
Suicide Prevention Professional-Development Training – as Snr Clinical Advisor of the Australian Psychological Society (APS), Nicole co-developed a Suicide Prevention DVD training package for allied health working in rural and remote settings – inspired by her work over seven years in a drought-affected remote community.
Rural and Remote Private Practice
In 2005 Nicole launched a Rural/remote private practice pioneering the delivery of gold-standard treatment in a remote drought-affected community (which was previously under-serviced). Upon moving to Melbourne in 2008, Nicole supervised its new leadership and this service is on-going.
Clinical Leader – CAMHS in NSW Health
In 2006 – 2007, as the Clinical Leader of Child and Adolescent Mental Health Service (CAMHS, of Southern Slopes & Tablelands, NSW Health), Nicole ensured her team’s compliance with relevant legislation and supported clinicians across this regional rural and remote health service.
APS Rural and Distance Client Services Taskforce
In 2006 – 2007, Nicole became involved with the APS as member of the APS Professional Practice Advisory Group, and APS Rural and Distant Client Services Task force.
Psychiatric Rehabilitation – NSW Health
From 2002 to 2006 Nicole, as a clinical psychologist, Nicole was a part of the rehabilitation team in a psychiatric hospital, with forensic patients and those suffering treatment-resistant illness. Here Nicole especially enjoyed work with nursing staff in Burnout Prevention, and designing and delivering Group CBT treatment programs.
UNSW Asylum Seeker MH Program
In 2000 – 2002, as Coordinator of the Asylum Seeker Mental Health Program at UNSW, Nicole undertook ground-breaking NH&MRC research tracking the mental health of asylum claimants during the refugee determination process.