Meet The Founder

Book with Nicole below

Nicole Hayes

Clinical Psychologist

M.Psychol (CLIN) B.Sc(Psych)Hons. MAPS FCCLP

Nicole is passionate about delivering and promoting mental health services to Australians regardless of where they are situated geographically.

Nicole is currently accepting new referrals for Cognitive-behavioural therapy (CBT).

Nicole’s patients can access CBT either face-to-face sessions in the Melbourne CBD or via Telehealth.  With a valid referral, a rebate of $137.05 may be applicable.  Nicole’s fees are $265 for a business hours 50+ min session, or $285 on a weekend.

Referrals can be sent to or Fax to 03 8677 2540.

Community work:

In addition to providing psychological treatment, Nicole utilises her skills in making treatment accessible to serve the Australian public more broadly through the following:

As Director of Emerge Psychology™, Nicole provides clinical advice and support to Telehealth clinicians of Emerge Psychology™

In addition, Nicole consults at the Children’s Private Medical Group, providing CBT to children and adolescents as part of a pediatrics health care team.


• Medicare Provider
• Endorsed area of practice – Clinical
• Fellow of the Australian Psychologist Society’s Clinical College
• Approved Supervisor for Clinical College Membership  • Board Approved supervisor for Internship programs • Member of the Australian College of Rural and Remote Medicine
• Provider of CPD and peer review to support clinical psychologists in their delivery of Telehealth – Psychology to rural Australians

Nicole Hayes – Track Record

Current Private Practice

In 2009 Nicole created a Melbourne-based private practice.  This became Emerge Psychology™, and its expansion into Australia-wide service provision through telehealth commenced in 2018 as Australia’s first Medicare-billed provider of psychological treatment through telehealth.

Clinical Masters Supervisor and Clinic Director
In 2013-14 Nicole held the role of Director of Psychology Clinic, Springvale Community Aid and Advice Bureau, providing supervision and training to Clinical Masters students while coordinating the care of their clients, many of whom had complex refugee backgrounds.
APS Clinical Advisor for Remote Delivery of Services

Remote-delivery of Cognitive-behavioural Therapy (CBT) – as Snr Clinical Advisor of the Australian Psychological Society (APS), Nicole provided training, peer networking and clinical advice to clinicians delivering CBT by phone across rural Australia.

APS Bushfire Recovery – Training and support for clinicians

Bushfire Recovery – as Snr Clinical Advisor of the Australian Psychological Society (APS), Nicole provided training, clinical advice and support to Bushfire-affected clinicians and Red Cross volunteers following Black Saturday, in 2009.

APS Training Delivery Suicide Prevention for remote clinicians

Suicide Prevention Professional-Development Training – as Snr Clinical Advisor of the Australian Psychological Society (APS), Nicole co-developed a Suicide Prevention DVD training package for allied health working in rural and remote settings – inspired by her work over seven years in a drought-affected remote community.

Rural and Remote Private Practice

In 2005 Nicole launched a Rural/remote private practice pioneering the delivery of gold-standard treatment in a remote drought-affected community (which was previously under-serviced).  Upon moving to Melbourne in 2008, Nicole supervised its new leadership and this service is on-going.

Clinical Leader – CAMHS in NSW Health

In 2006 – 2007, as the Clinical Leader of Child and Adolescent Mental Health Service (CAMHS, of Southern Slopes & Tablelands, NSW Health), Nicole ensured her team’s compliance with relevant legislation and supported clinicians across this regional rural and remote health service.

APS Rural and Distance Client Services Taskforce

In 2006 – 2007, Nicole became involved with the APS as member of the APS Professional Practice Advisory Group, and APS Rural and Distant Client Services Task force.

Psychiatric Rehabilitation – NSW Health

From 2002 to 2006, as a newly graduated clinical psychologist, Nicole was a part of the rehabilitation team in a psychiatric hospital, with forensic patients and those suffering treatment-resistant illness.  Here Nicole especially enjoyed work with nursing staff in Burnout Prevention, and designing and delivering Group CBT treatment programs.

UNSW Asylum Seeker MH Program

In 2000 – 2002, as Coordinator of the Asylum Seeker Mental Health Program at UNSW, Nicole undertook ground-breaking NH&MRC research tracking the mental health of asylum claimants during the refugee determination process.

Australia’s longest serving private
psychology telehealth service

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