Meet The Founder

Nicole Hayes

Clinical Psychologist

M.Psychol (CLIN) B.Sc(Psych)Hons. MAPS FCCLP

Nicole is passionate about delivering and promoting mental health services to Australians using Telehealth. Nicole currently provides clinical advice and support to Emerge Psychology’s™ Telehealth Psychologists. In addition, Nicole is continuing to bulk-bill rural and remote Australians, and support her Melbourne patients during the pandemic, through privately-billed Telehealth ($235 for Saturdays, $210 for weekdays). As Snr Clinical Advisor at the Australian Psychological Society, Nicole supported psychologists and General Practitioners in the delivery of the Australian Government’s Pilot Telephone-CBT program.

• Medicare Provider
• Endorsed area of practice – Clinical
• Fellow of the Australian Psychologist Society’s Clinical College
• Approved Supervisor for Clinical College Membership
• Member of the Australian College of Rural and Remote Medicine
• Provider of CPD and peer review to support clinical psychologists in their delivery of Telehealth – Psychology to rural Australians

Nicole Hayes – Track Record

Metro Private Practice
The commencement in 2009 of Emerge Psychology™ private practice, based in Melbourne, Victoria.
Clinical Masters Supervisor and Clinic Director
In 2013-14 Nicole held the role of Director of Psychology Clinic, Springvale Community Aid and Advice Bureau, providing supervision and training to Clinical Masters students while coordinating the care of their clients, many of whom had complex refugee backgrounds.
APS Clinical Advisor for Remote Delivery of Services
Remote-delivery of CBT – as Snr Clinical Advisor of the APS I provided training, peer networking and clinical advice to clinicians delivering CBT by phone across rural Australia.
APS Bushfire Recovery – Training and support for clinicians
Bushfire Recovery – as Snr Clinical Advisor of the Australian Psychological Society (APS) provided training, clinical advice and support to Bushfire-affected clinicians and Red Cross volunteers following Black Saturday, in 2009.
APS Training Delivery Suicide Prevention for remote clinicians
Suicide Prevention Professional-Development Training – as Snr Clinical Advisor of the APS I co-developed a Suicide Prevention DVD training package for allied health working in rural and remote settings – inspired by my work over seven years in a drought-affected remote community.
Rural and Remote Private Practice
2005 – 2008 developed a Rural/remote private practice pioneering the delivery of gold-standard treatment in a remote drought-affected community (which was previously under-serviced).
Clinical Leader – CAMHS in NSW Health

In 2006 – 2007, was appointed as the Clinical Leader of CAMHS (Southern Slopes & Tablelands, NSW Health) and member of the APS Professional Practice Advisory Group, and APS Rural and Distant Client Services Task force.

APS Rural and Distance Client Services Taskforce

In 2006 – 2007, was appointed as the Clinical Leader of CAMHS (Southern Slopes & Tablelands, NSW Health) and member of the APS Professional Practice Advisory Group, and APS Rural and Distant Client Services Task force.

Psychiatric Rehabilitation – NSW Health
Worked from 2002 to 2006 in a psychiatric hospital, with forensic patients and those suffering treatment-resistant illness. Here I mostly enjoyed the multi-disciplinary team environment, with a focus on Burnout Prevention, and designing and delivering Group CBT treatment programs.
UNSW Asylum Seeker MH Program

In 2000 – 2002, was privileged to hold the role of Coordinator of the Asylum Seeker Mental Health Program at UNSW – undertaking ground-breaking NH&MRC research tracking the mental health of asylum claimants during the refugee determination process.

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