Skills for Life

Telehealth for all Australians through Emerge Psychology™

Welcome to the Home of Telehealth

As a large and friendly team right across Australia, we treat mild to moderate and anxiety and depression

We work with children, adolescents, parents, families and individuals

right across the lifespan


Our clinicians all work right across Australia


Employee Assistance Program (EAP)

Work Cover


See who you want,
when you want,
where you want

Telehealth for all Australians and Bulk-Billing for rural and remote Australians, through Emerge Psychology™. Australia’s first and longest-serving private provider of psychology Telehealth services. We provide treatment of depression and anxiety.

Telehealth Australia Wide

We service all Australians

Gap fees of $115 per session for those in metro areas

Bulk-billed sessions for those in rural and remote areas

Internet connection on a smart phone or computer is required

Appointments running 7 days a week. Current Average wait time before initial session: 12 Days.

Attending your appointment is as easy as clicking on the link

We service all Australians

Bulk-billed sessions across Psychology, and Social Work for rural and remote Australians

Gap fees of $105 per session apply on top of rebate for those in regional or metro areas

Internet connection on
a smart phone or
computer is required

Attending your
appointment is as easy as clicking on the link that we will send to your email

Current Average wait time before initial session: 21 Days. Appointments running 7 days a week

Australia’s longest serving private psychology telehealth service

Frequently Asked Questions:

Is it essential to have a referral from my GP (or my child's pediatrician)?

Yes, it is essential that you have a referral from your GP or pediatrician that is dated prior to your initial Telehealth psychology session regardless of how it is funded.

How will I access my appointment?

When you book your Telehealth session, a confirmation will be sent to the provided email address.  Click on the link provided at the time of your session.

Will my data be safe?

The IT platform used by Emerge Psychology™ meets security standards, privacy legislation and is consistent with the Code of Ethics of the Australian Psychological Society and AASW.

What are the fees?

At Emerge Psychology™ fees are tailored to your needs.   The usual fee is a $115 gap charge (after your Medicare rebate). Out-of-pocket expenses will count towards your Medicare Safety Net.

If you are in a rural or remote area, your sessions with Emerge Psychology™ are automatically bulk billed. If you are not in a rural area, but need us to bulk-bill your services, please let your clinician know as they will be happy to assist. Mental health, building resilience, and suicide prevention is our passion.


How many sessions can I access?

Australians can access up to ten sessions per calendar year through Medicare with a valid referral.

What information is sent to my GP?

Following your initial appointment, your GP (or pediatrician) will be advised that your appointment has taken place. Following the 6th session, and final session, your GP will be updated on your progress. This information is not used for any other purpose than treatment planning. Your personal details will be used to plan the service provision of psychology services. Your data is protected by the IT platform in place and the processes legislated for registered psychologists and accredited MH social workers. Great care has been taken to protect the security of this system.

What if I have poor reception?

It is likely that, even if you have poor reception, you will be able to access Telehealth, as our platform uses a small bandwidth for ease of connectivity. Many have found it surprising how easy it is to use, even in areas of poor reception. It is ideal that sessions be carried out by VideoLink, instead of telephone, hence, great care has been taken in sourcing a secure platform with reliable connectivity so that your consultant psychologist is only one click away. However, telephones can be used if you prefer, in which case, just let us know.

What if I need to change my appointment time?
In your confirmation text, you will be provided with instructions on changing times where required. It is requested that wherever possible, adequate notice is provided to enable this resource to be best-utilised.
Will there be a cost to my mobile phone or internet data charge?

The advice received by Emerge Psychology™ is that there is no platform cost incurred by the patient, other than that derived from minimal data use, which is generally negligible and similar to data used through accessing music or videos on the internet.

Do you see children and teens?

We work with children, teens, parents, families and individuals of all ages.  With young children, work is conducted mostly in collaboration with their parents. 

What if I do not have internet connection but prefer videolink?
It is important to have a quiet, private space for your consultation and internet connection. This can be on 3G or over your computer. In some areas of rural and remote Australia, this could prove challenging. Your local community health centre or library may be able to assist. If you do not have means of accessing internet connection regularly, please contact Emerge Psychology’s Operation Manager, Mark, and provide your contact details.
Can I see a Psychiatrist through Telehealth?

Yes, several psychiatrists provide Telehealth Services and at Emerge Psychology™ (enquire re fee).

Are cancellations fees charged?
Our psychologists at Emerge Psychology™ all work independently in their own thriving private practice locations around Australia. The precious resources of their skills must be best-utilised, therefore, we regret to advise that a $50 cancellation fee will apply to cancellations with less than 24 hours’ notice, in the unlikely event that we are unable to re-fill the appointment.
What are the terms and conditions of using this service?

By using this resource and attending sessions through Emerge Psychology™, you are agreeing to the provisions of our Disclaimer and

Consent Form

and both must be read and agreed to before the first session

If I have questions, who can I contact?

Queries can be made to the Operation Manager

If you want to contact your clinician directly, send a message to Mark or to with the name of your clinician in the subject field.

How is privacy managed within Emerge Psychology?
Please note that while every attempt has been made to develop our online platform to meet privacy standards; administrative assistants and psychologists associated with Emerge Psychology may see your name and email address and contact details on our online platform, if you do not wish for this to occur please advise so that we can advise your clinician of your individual code name.
Can sessions be recorded?
Under no circumstances are sessions permitted to be recorded by any party.

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Please ensure you have read the following prior to your initial session and advise your consultant psychologist of any questions:

Policy for Management of Personal Information


Stay Smart Online

What is the booking process?

All referrals are screened by a clinical psychologist for suitability for our unique service. We endeavour to notify referring GPs within 14 business days if we cannot accept a referral.

Can I book an appointment on this website?  Current patients are invited to book subsequent sessions with their clinician here.  If you are not an existing patient of this service and book in below, your appointment will be cancelled pending an accepted referral from your GP.

How can new patients book?  Referrals are screened by Intake Triage for suitability for our service. On acceptance of a referral, we will contact the patient to offer an initial intake assessment and appointment. If you have not heard back 14 business days after sending your referral phone 1300 963 723 and leave a message requesting a check on the status of your referral and we will return your message.

Can I request my preferred clinician?  Clinicians with current availability have this listed with their profile below. Referrals can be addressed generally to Emerge Psychology™ or to your preferred clinician.

Please ensure you have read the following prior to your initial session and advise your consultant psychologist of any questions:

Policy for Management of Personal Information


Code of Ethics – AASW – Australian Association of Social Workers

Stay Smart Online

For Health Professionals - Can I join your team?

Booking is as easy
as ABC

Ask your GP for a Referral

Booking process

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03 8677 2540