Skills for Life

Telehealth for all Australians and Bulk-Billing for rural and
remote Australians, through Emerge Psychology™

Welcome to the Home Of Telehealth

We can help you with:

Medicare

Employee Assistance Program (EAP)

Work Cover

NDIS

MEDICARE

Better Access

Better Access to Mental Health Care – Overview

‘The Better Access to Mental Health Care’ initiative provides up to 10 individual psychological therapy sessions through Medicare. Sessions are accessible on a smart phone or computer, and are bulk billed in most instances (see below).

Fees tailored to your needs

Australians can access up to ten sessions per calendar year (plus a further ten sessions if you have been affected by public health orders restricting your movement within your state or territory*). Mental health, building resilience, and suicide prevention is our passion. We recognise the mental health impact COVID-19 is having on individuals and communities, particularly in areas where lockdown measures are required to stop the spread of the virus. If you are in a rural or remote area, you are automatically bulk-billed. If you are not in a rural area but need us to bulk-bill your services, please let your clinician know as they will be happy to assist where needed. The usual fee is a $95 gap charge. Out-of-pocket expenses will count towards your Medicare Safety Net.

Getting a referral for individual sessions

If seeking a referral to a psychologist or other clinician, it is best to request a longer consult with your GP to enable them to assess your eligibility for the Better Access/Medicare program. If referred by your GP through Medicare, you will initially be referred for up to 6 sessions. In the 6th session, a re-assessment will be conducted by your psychologist. After your 6th session, your clinician will send a progress report to your
GP session. You will then need to see your GP for a “review”, where a new referral will be considered.

The review

During the “review”, you will have a chat with your GP about YOUR current symptoms and the progress made. Then, the GP will assess if further sessions are clinically indicated towards completing CBT; and a re-referral will be considered. In most cases, a re-referral beyond 6 sessions is deemed necessary, but the process is a great opportunity to check with your GP if modifications are required.

Group rebates

A Medicare is available for eligible patients seeing psychologist for up to 10 sessions per calendar year.

What about insurance?

Private Health insurance may be worth considering depending on your level of ancillary cover. A decision needs to be made as to whether it is best to access rebates from Medicare by following the claiming process, or by your private health ancillary benefits, since only one of these can apply per session. We also provide services through other insurers (such as NDIS and work cover).

Employee Assistance Program (EAP)

Some employers offer Employee Assistance Programs (EAP) to support their employees and families in managing personal or work-related problems. EAP is a preventative and proactive counselling program for the early detection and management of both work and personal problems. EAP services are generally available for a smaller amount of sessions than those available through Medicare. Emerge Psychology™ provides services through EAP, as well as Medicare and insurers.

Work Cover

Treatment by psychologists for work-related injury or illness is available at Emerge Psychology™ via VideoLink. Let your GP know of any enquiries in the first instance as they will know if referral through Medicare is more appropriate in your particular circumstance.

NDIS

Emerge Psychology™ helps eligible clients achieve their goals through the National Disability Insurance Scheme (NDIS). Let your clinician know if you would like to access services through your funding.

See who you want,
when you want,
where you want

Telehealth for all Australians and Bulk-Billing for rural and remote Australians, through Emerge Psychology™. Australia’s first and longest-serving private provider of psychology Telehealth services. We provide treatment of depression and anxiety.

Telehealth Australia Wide

We service all Australians

Bulk-billed sessions across Psychology, Psychiatry and Social Work for eligible patients

First session bulk billed (FREE OF CHARGE) for everyone. Gap fees of $95 per session for those in metro areas

Internet connection on
a smart phone or
computer is required

Current Average wait time before initial session: 4 Days. Appointments running 7 days a week

Attending your
appointment is as easy as clicking on the link that we will send to your email

We service all Australians

Bulk-billed sessions across
Psychology, Psychiatry and
Social Work for rural and remote Australians

Internet connection on
a smart phone or
computer is required

Gap fees of $95 per
session apply on top of
rebate for those in regional or metro areas

Attending your
appointment is as easy as clicking on the link that we will send to your email

Current Average wait
time before initial session: 10 Days. Appointments running 7 days a week

We service all Australians

We service patients across all of Australia, as our multi-disciplinary team of 20 is spread across the nation.

Bulk-billed sessions across Psychology, Psychiatry and Social Work for eligible patients

Fees tailored to your needs

Australians can access up to ten sessions per calendar year (plus a further ten sessions are available to assist you if public health orders have restricted your movement within your state or territory*). Mental health, building resilience and suicide prevention is our passion, and we recognise the mental health impact the COVID-19 pandemic is having on individuals and communities, particularly in areas where lockdown measures are needed to stop the spread of the virus. If you are in a rural or remote area, you are automatically bulk-billed. If you are not in a rural area but need us to bulk bill your services; please let your clinician know as they will be happy to assist where needed.

Gap fees of $95 per session may be applicable

The first session is bulk billed (FREE OF CHARGE) for everyone. The usual fee is a $95 gap charge. Out-of-pocket expenses will count towards your Medicare Safety Net. If the fee causes you any stress, please let us know so we can support our fellow Australians during these difficult times.

Australia’s longest serving private psychology telehealth service

Frequently Asked Questions:

Is it essential to have a referral from my GP?

Yes, it is essential that you have a referral from your GP that is dated prior to your initial Telehealth psychology session.

How will I access my appointment?

When you book your Telehealth session, a confirmation will be sent to the provided email address. This confirmation will provide a link to Emerge Psychology’s VideoLink platform. At the time of your appointment, simply click on the link provided and join your session. It may take some adjusting in the first few minutes, but this platform has been applauded by patients nationally who have used it, and is also used by health departments and Beyond Blue as well as Emerge Psychology.

Will my data be safe?
Emerge Psychology’s IT platform meets security standards, privacy legislation and is consistent with the Code of Ethics of the Australian Psychological Society.
What if I have been affected by the bushfires of 2019-20?

The Government has introduced 10 services rebatable under Medicare, in each calendar year for two years (2020 and 2021), referred to as the Bushfire Recovery Access Initiative (BRAI). This is for those who have had an adverse change in their mental health as a result of a bushfire which occurred in the 2019-2020 financial year. Through Emerge Psychology™, these VideoLink psychology sessions do not require referrals and are bulk-billed to Medicare. Instead of the usual requirement for a referral – simply add BRAI beside your address when booking with a psychologist and we will contact you prior to your appointment.

What are the fees?

At Emerge Psychology™ fees are tailored to your needs. If you are in a rural or remote area, your sessions with Emerge Psychology™ are automatically bulk-billed. If you are not in a rural area, but need us to bulk-bill your services, please let your clinician know as they will be happy to assist. Mental health, building resilience, and suicide prevention is our passion.

We recognise the mental health impact COVID-19 is having on individuals and communities, particularly in areas where lockdown measures are required to stop the spread of the virus. The usual fee is a $95 gap charge. Out-of-pocket expenses will count towards your Medicare Safety Net. If you need us to bulk-bill your service, let us know so we can assist.

How many sessions can I access?
Australians can access up to ten sessions per calendar year (plus a further ten sessions if you have been affected by bushfires or public health orders restricting your movement within your state or territory).
What information is sent to my GP?

Following your initial appointment, your GP will be advised that your appointment has taken place. Following the 6th session, and final session, your GP will be updated on your progress. This information is not used for any other purpose than treatment planning. Your personal details will be used to plan the service provision of psychology services in rural and remote Australia. Your data is protected by the IT platform in place and the processes legislated for registered psychologists. Great care has been taken to protect the security of this system.

What if I have poor reception?

It is likely that, even if you have poor reception, you will be able to access Telehealth, as Emerge Psychology’s IT platform uses a small bandwidth for ease of connectivity. Many have found it surprising how easy it is to use, even in areas of poor reception. It is ideal that sessions be carried out by VideoLink, instead of telephone, hence, great care has been taken in sourcing a secure platform with reliable connectivity so that your consultant psychologist is only one click away. However, telephones can be used if you prefer, in which case, just let us know.

What if I need to change my appointment time?

In your confirmation text, you will be provided with instructions on changing times where required. It is requested that wherever possible, adequate notice is provided to enable this resource to be best-utilised.

Will there be a cost to my mobile phone or internet data charge?
The advice received by Emerge Psychology is that there is no platform cost incurred by the patient, other than that derived from minimal data use, which is generally negligible and similar to data used through accessing music or videos on the internet.
What age groups are seen through Emerge Psychology?
We work with clients aged 10 years of age and over.
What if I do not have internet connection but prefer videolink?

It is important to have a quiet, private space for your consultation and internet connection. This can be on 3G or over your computer. In some areas of rural and remote Australia, this could prove challenging. Your local community health centre or library may be able to assist. If you do not have means of accessing internet connection regularly, please contact Emerge Psychology’s Operation Manager, Mark, and provide your contact details.

Can I see a Psychiatrist through Telehealth?

Yes, several psychiatrists provide Telehealth Services and at Emerge Psychology™. We now offer in-house, bulk-billed psychiatric opinion and treatment for existing rural and remote (and a gap-charge for regional and metro) patients.

Are Group Classes available?
Yes, our existing patients can access free-of-charge group classes on Relaxation Techniques and Assertiveness. Discuss with your clinician and they will apply on your behalf.
Are cancellations fees charged?
Our psychologists at Emerge Psychology™ all work independently in their own thriving private practice locations around Australia. The precious resources of their skills must be best-utilised, therefore, we regret to advise that a $50 cancellation fee will apply to cancellations with less than 24 hours’ notice, in the unlikely event that we are unable to re-fill the appointment.
What are the terms and conditions of using this service?

By using this resource and attending sessions through Emerge Psychology, you are agreeing to the provisions of this Disclaimer and

Consent Agreement – must be read and agreed to before the first session

If I have questions, who can I contact?
Queries can be made to Emerge Psychology’s Operation Manager markr@emergepsychology.com.au If you want to contact your clinician directly, you will find their contact email in the booking confirmation that we email to you.
How is privacy managed within Emerge Psychology?
Please note that while every attempt has been made to develop our online platform to meet privacy standards; administrative assistants and psychologists associated with Emerge Psychology may see your name and email address and contact details on our online platform, if you do not wish for this to occur please advise markr@emergepsychology.com.au so that we can advise your clinician of your individual code name.
Can sessions be recorded?

Under no circumstances are sessions permitted to be recorded by any party.

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Please ensure you have read the following prior to your initial session and advise your consultant psychologist of any questions:

Policy for Management of Personal Information

APS-Charter-for-client

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